KM
Kholo M
1 reviews | Active since Feb 2020
30 Dec 2025, 10:46
Low Fees but No Protection Against Unauthorized Debits – Switched to Capitec
Banked with TymeBank for 2+ years, salary paid in – loved the low charges. But when an unauthorized debit order hit, they refused to block or dispute it, saying contact the supplier yourself. Felt unsafe with my money there. Switched to Capitec for better protection.
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Replies (2)
GoTyme Bank | Formerly TymeBank's replyOfficial
30 Dec 2025, 10:52Good day Kholo,
Thank you for bringing this matter to our attention.
We apologize for the inconvenience and frustration this has caused. Please note that we are investigating the issue and will reach out to you shortly.
Kind Regards,
TymeBank
GoTyme Bank | Formerly TymeBank's reply30 Dec 2025, 10:52
Official
Good day Kholo,
Thank you for bringing this matter to our attention.
We apologize for the inconvenience and frustration this has caused. Please note that we are investigating the issue and will reach out to you shortly.
Kind Regards,
TymeBank
KM
Kholo M's updateReviewer Update
13 Jan 2026, 17:39image.png 773.62 KBimage.png 678.98 KB
I am still awaiting feedback regarding the unauthorized debit order on my account.
I followed up with the bank today and was advised that a response will only be provided after 40 working days, which is approximately two months. I requested confirmation of the exact date on which the 40 working days will be completed, as I am unable to calculate this on my side.
Unfortunately, the consultant advised that she also does not know the exact date.
This lack of clarity and prolonged turnaround time is concerning, especially given the seriousness of an unauthorized debit order. I would appreciate clear communication and a definitive timeline on when this matter will be resolved.
KM
Kholo M's update13 Jan 2026, 17:39
Reviewer Update
image.png 773.62 KBimage.png 678.98 KB
I am still awaiting feedback regarding the unauthorized debit order on my account.
I followed up with the bank today and was advised that a response will only be provided after 40 working days, which is approximately two months. I requested confirmation of the exact date on which the 40 working days will be completed, as I am unable to calculate this on my side.
Unfortunately, the consultant advised that she also does not know the exact date.
This lack of clarity and prolonged turnaround time is concerning, especially given the seriousness of an unauthorized debit order. I would appreciate clear communication and a definitive timeline on when this matter will be resolved.