Lousy and apathetic customer service

My insurance company paid me a refund on 21 August. It's now 7 October and the refund is still not reflecting in my TymeBank account. I have emailed multiple times, and spoken to two people on the phone, and communicated via Facebook messenger with TymeBank. No one has shown much interest in helping me. They keep asking me to send proof of refund documents to *** - well, this inbox is obviously NOT monitored, because I have sent 5+ emails and ZERO have been answered. They keep saying, "We've asked our team to contact you" - I don't want them to contact me! I want them to find my money that they are currently *****ing from me and put it in my account. They also keep asking for reference numbers - I have received about 10 different reference numbers - how is that helpful?? It seems no one really cares about the customer at TymeBank. They'll take our money, sure, but don't expect anything in return. What a disappointment...