Lost Funds - ***** in my account plus poor service

Good day,

I made two deposits into TymeBank Account . I went grocery shopping today and to my surprise the transaction declined. I went to a std bank atm and checked the balance to my surprise balance was R49.00. I withdraw the R40 as I needed money for transport.

When I called the service Centre, I was told that I failed security questions which I answered accurately from what I know . I was told to wait 24hrs to be assisted again ( for what could be a possible ***** case) . I have no money for food, petrol or means to go to work.

Nomsa their TL told me that a transaction statement is sent through 30 days after opening an account and transacting - till today no statement received on an account opened on 7/3/2021.

With that said, no satisfying service received, no compassion showed or alternative solutions provided to assist. I wanted a statement showcasing transactions. I want answers to what happened to my funds.

I am so hurt and disgusted that my hard earned money disappeared from TymeBanks Account.