Logging A Dispute

This last week TymeBank has really let me down. I have been an avid supporter of Tymebank. Promoting it to all my friends and family and even getting them to sign up because I was that impressed.

This last week my girlfriend ordered something online and it was a mess up from start to finish the Merchant we purchased it from didnt respond to emails and eventually sent the item a month later.

The dress she ordered arrived a month later being the wrong size and colour. We tried contacting the merchant to get a refund and they refused so we tried to log a dispute with Tymebank to reverse the transaction.

Tymebank said they couldnt reverse the transaction as the item had been delivered. Even though it was the wrong colour and size we must deal with the merchant. We tried that it didnt work hence why we came to you.

This being said after speaking to other banks they informed me that they are able to do the reversal if there has been an issue and that it is just Tymebank who wont.

So you get all these great perks with Tymebank but at the end of the day they arent in your corner.