1 reviews | Active since Jul 2021
Locked out of my own account, no access to my own money!!!!!!!!
So about a week ago my phone broke. I tried logging into my tymebank account to access my savings to get a new phone. turns out they only send the verification to your number for "security reasons" yet I am forced to use another person's number to get access to my account. How secure is that. I managed to place my sim into another device to receive the otp pin, but with logging in with all the necessary verification, I was temporarily locked out of my account. I am now beyond frustrated as there is no physical person to speak to, the tymebank ambassadors can only do but so much and I do understand that they have been trained just to deal with expected situations. I will be escalating this matter to my legal team as I am having to ask fam members for money yet I have money in a my bank account of which I don't have access to.
We want to extend our sincerest apologies for the delay in responding to your recent inquiry. We understand the importance of timely communication and regret any inconvenience this may have caused. A Social Media Resolution Specialist will be in contact with you shortly to assist. Thanks for bearing with us and giving us a chance to turn this around for you.
We want to extend our sincerest apologies for the delay in responding to your recent inquiry. We understand the importance of timely communication and regret any inconvenience this may have caused. A Social Media Resolution Specialist will be in contact with you shortly to assist. Thanks for bearing with us and giving us a chance to turn this around for you.