Locked out my account 4 months and still no help

3 to 4 months ago I was ****** of my mobile phone. As per telkom call centers and stores with the new regulations Sim swop cannot be done if the Sim is not Rica to my name. I pleaded my case and that I can confirm verify and answer all questions and provide a police affidavit to help as I did not know after many years of use the number was not on my name.

With this my problem just began. I am a tymebank account holder and called to ask to get assistance to have my number linked to my account changed due to the Sim card being ****** and below is were I stand and my attempts with no luck until now as I was told the following. 1st call to the call center I was told that they cannot change my number I explained to the agent I live far from a kiosk to go there and can't get my otp and am now locked out my account. Thereafter next call after holding for 20min I explained I took a day off work and went to the kiosk logged into my account at the kiosk and then afterwards trying to change the number it failed as the otp goes to the ****** number. I also could not print the card as it was a technical error showing up. Tried 4 times without luck calling the call center and a week later 30min holding another agent asked me to return to the kiosk get the error code and call them from the kiosk I did so and holding fo 20 min never reached anyone.

A while later I called again now frustrated was told by another agent go back to another kiosk and that they cannot help me. I could not emphasize the dilemma I haven't access to my funds and even to close my account need the funds first transferred out which can't be done without my otp.

I called again held again explained to another agent she was willing to try help me put me on hold for 26 min then sent my call to the survey and dropped the line.

I tried again and was cut off. Tried once more then was told they can't call me back and my airtime ran out. Another call the agent advised me to send an email to the help desk I did so and never was given any form of contact until weeks later a email to say my query was resolved.

I called again plea9for a manager and no luck explained I even have the email and can answer the questions to help and was told they can't help me. Another call to them the agent was meant to return the call after getting some advice to help me but cannot take my new number down because they need to call the number attached to the account how is this possible if the number is ******. Last week I had someone email me I did reply with the whole story and they did respond they will try help and now again silent.

Please someone can you advise me on how to move forward I can't even make the phone calls and hold without running out of airtime and can't access my much needed money. Please help me