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carynne H
1 reviews | Active since Jul 2010
01 Nov 2025, 07:58
Locked out AGAIN
Once again I try login to Tyme on my laptop this am and I am locked out of my own account. Correct ID number, correct password yet Tyme decides for the umpteenth time to lock me out. Today rent is due AGAIN but no chance of paying that. WTAF ? This simply has to stop. I an out all day and cannot call. Tyme knows this is their c*ck up as it's happened several times before. I cannot follow online processes to resolve as even though green ID book is legal identification, Tyme in their superior belief system does not recognise it - only ID card is acceptable to them. Unconstitutional and nacceptable. Resolve this URGENTLY. MY MONEY. Not yours.
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carynne H's updateReviewer Update
01 Nov 2025, 12:52FIVE HOURS - no access to my account and no response to email nor on Hello Peter - pathetic. FAIS complaint underway.
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carynne H's update01 Nov 2025, 12:52
Reviewer Update
FIVE HOURS - no access to my account and no response to email nor on Hello Peter - pathetic. FAIS complaint underway.
GoTyme Bank | Formerly TymeBank's replyOfficial
01 Nov 2025, 13:13Hi Carynne,
we apologize for the frustration and inconvenience you are experiencing with accessing your account. We understand the urgency of your situation, especially with rent being due. We will forward this issue to the relevant team. Your feedback regarding identification is important to us, and we will ensure it is reviewed by the relevant team. Thank you for your patience.
Tymebank Team
we apologize for the frustration and inconvenience you are experiencing with accessing your account. We understand the urgency of your situation, especially with rent being due. We will forward this issue to the relevant team. Your feedback regarding identification is important to us, and we will ensure it is reviewed by the relevant team. Thank you for your patience.
Tymebank Team
GoTyme Bank | Formerly TymeBank's reply01 Nov 2025, 13:13
Official
Hi Carynne,
we apologize for the frustration and inconvenience you are experiencing with accessing your account. We understand the urgency of your situation, especially with rent being due. We will forward this issue to the relevant team. Your feedback regarding identification is important to us, and we will ensure it is reviewed by the relevant team. Thank you for your patience.
Tymebank Team
we apologize for the frustration and inconvenience you are experiencing with accessing your account. We understand the urgency of your situation, especially with rent being due. We will forward this issue to the relevant team. Your feedback regarding identification is important to us, and we will ensure it is reviewed by the relevant team. Thank you for your patience.
Tymebank Team