Locked accounts

My card has been blocked for about two months now. All documents were submitted because we were doing a community stockvel but they said I violated their terms and conditions according to them. Their ***** team is useless and they lack proper customer services. This caused me a huge inconvenience. This account is locked because I transfered funds from my own different card with a different bank. When they lock your card, you will get a decline when trying to pay for something. I was on my way home trying to get petrol when I realized this card is locked.