Locked Account

I am shocked at the level of service from Tyme Bank - no service!!! I noticed on Tuesday evening before flying out of South Africa that my profile had been locked. As soon as I reached my destination, I tried to call them. After listening to a lengthy voice recording, I ended up speaking to a Consultant who was gonna transfer me to the relevant department but I got cut off. Nobody bothered to call me. I called them again today, and low and behold ended up putting the phone down after holding on for almost 10 minutes. Considering I'm calling internally, so far I've spent R500 on airtime to try and resolve this matter which is still unresolved. Needless to say, I'm very disappointed because I need to access my account to transfer funds to another bank account. I will most definitely close my account when I'm back in the country. People, Tyme Bank is not ready for the SA market. DON'T BANK WITH THEM. THEY ARE ***********!!!