Left stranded with no access to my own money's.

I amnutterly digsted by how Tymabank operates. I was left stranded on Friday when Tymebank decided to block my account with notifying me. I normally do my via the banking app however on Friday I had to transfer a big amount for a second hand car that I am purchasing. The Tymebank app would not allow me to perform the transaction so I then logged on to the internet banking site. I am not too fami**** with the internet banking site so I went along and done the transfer. I did not select immediate transfer option because I did not see the option to allow money to reflect immediately. So immediately after I transfered the money, Tymebank went along and froze my bank account. I was not able to log on or tramsact neither was I sure if the money went into the correct bank account. I had to call the ***** line where I spoke to someone for 10 minutes who done a security check and then transfered me to another call center. I held on but never got to speak to anyone. Up to now, my account is still frozen. I had to borrow money from a mashonisa which I now have to pay back interest on.