Lebohang Mokwile(Team Leader) cancelled my account without my consent

Good day I called the customer service requesting a something in writing confirming that you guys don't accept international transfers(as option no) or to cancel my account even though is still need it( as second option). I then spoke to a lady by the name of Orathile Madumo who transferred me to her Team Leader by the name of Lebohang Mokwile. He agreed to send me an email confirming that indeed TymBank doesn't accept payments from Forex Brokers and then all of a sudden he told me that he closed my account of which our agreement was to send me an email confirming that TymBank doesn't allow payments from Forex Brokers.....call reference number is p-*** if you decide to listen to the whole conversation especially with the Team Leader(Lebohang Mokwile). I am so disappointed because two international transfers came through to my bank account of which the third one is still missing because it's not reflecting on your side. Lebohang has not been Professional he is too emotional, how come he closed my account instead of sending me the email confirming that TymBank doesn't allow international transfers.....

Madisha MF ID no: *** ***