Large Refund Still Not Reflected – No Follow-Up From GoTyme

Large Refund Still Not Reflected – No Follow-Up From GoTyme

I am extremely frustrated with the handling of a refund that is still not reflecting in my GoTyme account.

Vodacom confirmed that a significant refund was processed and sent to my GoTyme account on 1 September 2026. As the funds had still not reflected, I contacted GoTyme for assistance.

GoTyme responded and requested confirmation of the refund date and amount from the merchant. I provided the requested information and confirmation from Vodacom as instructed.

Since then, I have received no further response or meaningful update regarding where the funds are or when I can expect them to reflect.

This is a substantial amount of money, so this is not a minor inconvenience. I should not have to repeatedly follow up to get clarity on money that has already been confirmed as refunded by the merchant.

I am asking GoTyme to urgently investigate this matter, provide a clear explanation of where the refund currently stands, and confirm when the funds will be credited to my account.

GoTyme, I need a proper response and resolution, not another request to wait without an update. Sent with the email ***