Language barrier so it seems....

Maybe Tyme bank is a foreign company as they do not understand English. a simple request to create me a bank statement which includes at least the first two days of the new month has proven to be as if I'm asking for miracles. I keep getting automated emails regardless of the department I send it to. The system is like an endless cycle of having to repeatedly explain your self to probably an AI system who cannot fathom my request. If I cannot be helped at least explain to me why and if I can then what is the delay? I am considering switching my salary to another bank because of this.