1 reviews | Active since Sept 2023
Lackluster
I had a issue on the 18 May 2025. I tried to make a withdrawal twice at an ATM, and they both got canceled by the ATM. The first transaction was reserved immediately and I got the money back into my account. The second one, didn't reverse. When I tried to withdraw at a different bank ATM, it canceled it. The money from the second transaction wasn't reversed, till this day. I logged a complaint and was promised feedback on the 27 May 2025. Its the 27 May 2025 and I didn't receive any feedback from them till I had to call them. Guess what? They only logged the first transaction which was successfully reverse, but not the second one. Now? I have to wait another week before I get feedback, again. Pretty certain I'll be the one to call them again on the duration day of feedback.
It is always our intention to meet and exceed your service expectations. We’re not happy to hear about the frustration and inconvenience you’ve experienced. Please accept our sincere apologies. We have passed your concerns on to the right team, who will get back to you with proper feedback so that we can sort this out.
It is always our intention to meet and exceed your service expectations. We’re not happy to hear about the frustration and inconvenience you’ve experienced. Please accept our sincere apologies. We have passed your concerns on to the right team, who will get back to you with proper feedback so that we can sort this out.