Lack of Support

After I took my time to change my account to Tyme Bank because I thought it to be better, it turns out that I made a big mistake changing banks due to lack of support!

I had left South Africa to work abroad, I lost my phone which had my Tyme Bank app on and my cellphone provider deleted my number in that I cannot access any OTP's.

I have contacted Tyme bank several times to request what is required to release my funds, and without any support, they would rather tell me how I cannot access my funds than rather to assist me on what is required to transfer or release my funds.

I have emailed *** and never once received a referral number after all the emails and calls I have made!

I had asked Tyme bank to give me a call on my international number +***2, but as my bank with my funds cannot even do that, I was told, "no, unfortunately we don't do international calls even if you are our customer" What service do you call that?

I am very sad to having to wait so long for response and I regret ever opening a tymebank account.

If there is any service left within Tyme Bank, I expect to receive a call on my international number asap! +***2

Regards

Bellantony De Mertens