MJM
Maxine Johnson Maxine.Johnson
1 reviews | Active since Feb 2023
01 Nov 2025, 11:31
Lack of communication/ poor customer service
I’m extremely disappointed with TymeBank’s customer service. They never respond to emails, and their so-called toll-free number isn’t actually free. It’s unacceptable and frustrating that a bank makes it so difficult for customers to get help. This lack of support is inexcusable. I m changing my bank as well as my mother and husband. I have been better supported by Capitec.
Helpful (0)
Replies (3)0
Replies (3)
GoTyme Bank | Formerly TymeBank's replyOfficial
01 Nov 2025, 12:30Hi Maxine,
we sincerely apologize for the frustration and inconvenience you've experienced with our customer service. Your feedback is important to us, and we are committed to improving our support channels.
Tymebank Team.
we sincerely apologize for the frustration and inconvenience you've experienced with our customer service. Your feedback is important to us, and we are committed to improving our support channels.
Tymebank Team.
GoTyme Bank | Formerly TymeBank's reply01 Nov 2025, 12:30
Official
Hi Maxine,
we sincerely apologize for the frustration and inconvenience you've experienced with our customer service. Your feedback is important to us, and we are committed to improving our support channels.
Tymebank Team.
we sincerely apologize for the frustration and inconvenience you've experienced with our customer service. Your feedback is important to us, and we are committed to improving our support channels.
Tymebank Team.
MJM
Maxine Johnson Maxine.Johnson's updateReviewer Update
01 Nov 2025, 13:16I have Debichecks I want to suspend, because the company did not hold up to I agreement which I have in writing, I no longer authorize the Debichecks until they resolved my issue. I was advised to have it suspended with my bank because their system won't allow them to do it after it had been processed, the agent I spoke to who promised it has been done, did not do it. Nut sent me confirmation it has been done. Now I am now following their instructions to suspend it with my bank. Until, further notice.
MJM
Maxine Johnson Maxine.Johnson's update01 Nov 2025, 13:16
Reviewer Update
I have Debichecks I want to suspend, because the company did not hold up to I agreement which I have in writing, I no longer authorize the Debichecks until they resolved my issue. I was advised to have it suspended with my bank because their system won't allow them to do it after it had been processed, the agent I spoke to who promised it has been done, did not do it. Nut sent me confirmation it has been done. Now I am now following their instructions to suspend it with my bank. Until, further notice.
MJM
Maxine Johnson Maxine.Johnson's updateReviewer Update
02 Nov 2025, 14:57Your WhatsApp team don't respond. Communication is lacking at Tymebank.
MJM
Maxine Johnson Maxine.Johnson's update02 Nov 2025, 14:57
Reviewer Update
Your WhatsApp team don't respond. Communication is lacking at Tymebank.