CH
Carsten H
1 reviews | Active since Sept 2009
20 Oct 2023, 13:53
Keep your money out of these amateurs hands
A week back I needed to access my money in my Tymebank account. When trying to access the money, I was notified that my profile "needed to be upgraded" and that it could only happen at one of their kiosks. The staff at the helpline of Tymebank sent me to 5 different locations. 3 of the locations did no longer have a kiosk, one was broken and the last one has some technical issues. Having lost my confidence in Tymebanks ability to serve my needs, I requested to have my account closed. I was informed that I would be contacted within 24 hours to facilitate this and the release of my balance. Today, I have still not beene contacted. I contacted the help line, but they really were of no help.
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Carsten H's updateReviewer Update
23 Oct 2023, 11:35Well, the relevant team has not been able to help me. I have explained the situation to them and no solution has been forthcoming. Just a vague statement that I must go to home affairs and sort out my details. Fact is, Home Affairs has got my details correctly, but Tyme bank does not. How that has been made my problem is mind blowing.
I have requested an account closure but i am still not able to withdraw my money by more than R2,000 per day. Now I am told that if I have not emptied the account by the 10th of November, the money will be placed in a secure account.
I have requested an account closure but i am still not able to withdraw my money by more than R2,000 per day. Now I am told that if I have not emptied the account by the 10th of November, the money will be placed in a secure account.
CH
Carsten H's update23 Oct 2023, 11:35
Reviewer Update
Well, the relevant team has not been able to help me. I have explained the situation to them and no solution has been forthcoming. Just a vague statement that I must go to home affairs and sort out my details. Fact is, Home Affairs has got my details correctly, but Tyme bank does not. How that has been made my problem is mind blowing.
I have requested an account closure but i am still not able to withdraw my money by more than R2,000 per day. Now I am told that if I have not emptied the account by the 10th of November, the money will be placed in a secure account.
I have requested an account closure but i am still not able to withdraw my money by more than R2,000 per day. Now I am told that if I have not emptied the account by the 10th of November, the money will be placed in a secure account.
CH
Carsten H's updateReviewer Update
23 Oct 2023, 12:45It's easy to tell me to visit Home Affairs without telling me what exactly you want me to do there. I am still waiting for your staff to tell me exactly what it is that is needed before I have to go and waste hours of my time because your system is flawed.
CH
Carsten H's update23 Oct 2023, 12:45
Reviewer Update
It's easy to tell me to visit Home Affairs without telling me what exactly you want me to do there. I am still waiting for your staff to tell me exactly what it is that is needed before I have to go and waste hours of my time because your system is flawed.