joke of a **** bank

there was a *****ulent activity of R2000 on my unemployed mothers tymebank account, when she immediately saw what had happened she opened a ***** case with Tymebank to our surprise 2weeks later the bank declines the ***** case advising her to further to her own investigation with her service provider, the annoying this is now tymebank is blaming vodacom for the own unsafe bank and very useless bank practice but they were very impressed to announce that my mother can go to the ombusman and that the ombusman has different contact with them...like really what nonsense, what ridiculousness is this joke of a bank