It has been a week that I’m trying to access my money and im not winning

It has been a week that I’m trying to access my money and im not winning . I have called the customer service multiple times besides the fact that it’s highly impossible to get hold of them , waiting time being high , calls are dropped by *********** agents and them being an online bank with no other options of speaking to a human being. Horrible service!!!!!!!!!!!!!!!!!! I don’t recommend this bank to anyone.