RvdM
Ronell van der Merwe
1 reviews | Active since Dec 2017
31 Aug 2024, 11:33
Issuing of card issues - no fingerprints and kiosk not elderly and disabled friendly.
Usually satisfied with Tymebank. But today had a very bad experience. Opened online an account for my mom. 86 years. Went to Pick and Pay to get a card. Unable to help us. Her fingerprints not working and the scanner to high and small for her. End up going to TotalSport. Again same issues. At last Florence help us and we managed. Took us longer tha 2 hours to get it sorted. What alternatives do Tymebank have for elderly and people that are disabled, does not have fingers or fingerprints? I understand the verification process,but is not flexible to help people that does not have all the biographics to verify their accounts.
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GoTyme Bank | Formerly TymeBank's replyOfficial
04 Sept 2024, 14:12Hi Ronell, we're sorry to hear that. Thank you for sharing your experience. We’re sorry to hear about the difficulties your mother faced. At TymeBank, we strive to make our services accessible to everyone, including those with disabilities. We offer alternative verification methods, and your feedback is helping us improve our systems to be more inclusive and flexible. The TymeBank Team
GoTyme Bank | Formerly TymeBank's reply04 Sept 2024, 14:12
Official
Hi Ronell, we're sorry to hear that. Thank you for sharing your experience. We’re sorry to hear about the difficulties your mother faced. At TymeBank, we strive to make our services accessible to everyone, including those with disabilities. We offer alternative verification methods, and your feedback is helping us improve our systems to be more inclusive and flexible. The TymeBank Team