Issue not resolved!

On Saturday I did a transaction from my bank app to my cellphone number. It was supposed to be a cash send which will send a voucher to the number and I'd be able to withdraw it from boxer/pick n pay.

It turns out I am using a recycled number which is still linked to the previous user's tyme bank and so the money went straight to that person's account. I learned and realized that after my phone call with the customer service agent from the bank. I asked to be assisted with a reversals.

I received an email with a reference and everything and I was told the matter will br resolved no later than the 1st of march which is today. Later on that day I received an sms on my number telling me that a certain amount was deposited into "my account" the notification was meant for the previous user of my number but now since the number is mine the notification came to me. Since then there hasn't been any transaction on this person's account and they haven't withdrawn the money I accidentally sent to them so the bank would've been able to reverse it.

Yesterday (the 28th) I received a no reply email from the bank telling me the matter was resolved successfully and closed I then went to my app to check for the balance and there's no money there. I thought maybe I'll get it today but still there's no money.

I just need clarification. I understand that the issue isn't really their fault. It's the service provider that is recycling numbers but I need to be made to understand what is going on not just an automated no reply email which says the matter is closed and resolved when it isn't.

I'm really confused!