***** Is Easy At TymeBank, there ***** Department is useless !

ATTENTION MR C JACOBS, CEO of TymeBank :

I insisted that my account get closed effective immediately, I was given the reference CL39494, Customer Services confirmed that there was nothing outstanding, nor was there anything further to do on my side ... please ensure that I receive confirmation that my account is closed before 18 February 2026 !

I was ****med on 23 Jan 2026, days after getting my new card because it expired, irrespective of the one time pin being compromised as the *****ster was already in my account reading my transactions, your ***** Department indicated on 26 Jan 2026 that there was no wrongdoing on the banks side ...

If the OTP is all you guys are standing on, please tell me how my profile was accessed remotely as I never gave my login PIN, nor my password ?!?!

Way to help your customers when *****sters get a free pass !

What I fail to understand is that nobody has responded to 2 follow ups on this e-mail from 26/01/2026, nobody has informed me via phone or email on how to get back into my account, but guess what, the *****sters are still trying : - 7 Feb 2026, 23:43 - 8 Feb 2026, 15:26

Two attempts in less than 24 hours, yet I have no access to my account ?!?!

Your ***** Department told me that Home Affairs system is down, this during my 2nd call on 09/02/2026, which is why my biometrics cannot be authenticated on the app in order for me to get back into my account, yet this does not stop ********s from trying to access an account that is with the ***** Department : absolutely disgusting that ********s have more access to accounts than customers or staff at ***** ?!?!

The ***** Department had the nerve to cold transfer me to Customer Services when I said that the account must be closed : - what in the blue hell can your ***** Department actually do ? - I was a happy customer at TymeBank for 5 years, never had a problem until the card expired and got replaced ?!?!

My biggest fear now is that even after the account is closed, the ***** Department would not bother to ensure that no further transaction is processed ...

Such a terrible way to start the week, and by the way, my cell phone bill is actually more than what was ******, how can you guys drop the ball so badly ?!?!

Calls on 09/02/2026 were recorded on my side ...

I would just like to apologise to anyone at Customer Services, my frustrations really needed to be taken out on the ***** Department, they cut the call when the customer is complaining, it's no surprise that the ********s get a free pass at customers money at TymeBank !