BP
Barbara P

1 reviews | Active since Apr 2025

19 Apr 2025, 10:08

Investigation

I have been struggling over a month Email CEO,Complaints,***** numerous times Proper investigation was not done Good morning Sir,

I trust you are well. I come in desperation to you

I phoned in on 07.03.25. to start the process to change my surname.

I got email on my birthday, this was concluded

Later that evening got a call told me it manager they back log working after hours

They want to confirm my details was changed by Gloria the consultant I saw at stand in Festival mall was a Gloria...

Got OTP's stole mg child support money on my birthday all of it!

And al ***** department says your information was comprised.

My concern is according to my statement my money was transferred into another Tymebank user.. WHY WAS this not investigated??

0
Replies (2)
GoTyme Bank | Formerly TymeBank
GoTyme Bank | Formerly TymeBank's reply19 Apr 2025, 11:12
Official
Hi Barbara,

We don’t like that you’ve been disappointed, our sincerest apologies! In protection of your information, we will DM you for further information. 
BP
Barbara P's update21 Apr 2025, 14:16
Reviewer Update
Yes I know it was declined.
My issue is Tymebank did bot so a proper investigation then it would have been established that it was inside as they send me mails and knew ALL the information only employees we trust at the bank should have known the *****sters send the money to another Tymebank acc thus meaning my money would have been found and given back to me
I never had a problem in years with the bank but now