RB
Robbie B
1 reviews | Active since Apr 2026
13 Apr 2026, 11:22
INCORRECT CHARGES [I-***7]
It has now been more than a month and I have not been helped. They expect me to call them instead of trying to reach out again, this is after money was ****** from my account on the 3rd of March 2026. After querying it from the merchant, the denied it and told me to contact Tyme. I did via email and the responses are either nonexistent or something completely beyond the query if I do get a reply by email. My first email to Tyme was on 11th of March 2026, it is now 13th of April and I have not spoken to anybody that can assist me. this is my first step going beyond customer service. My money was ****** and I will not let it go.
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Replies (1)
GoTyme Bank | Formerly TymeBank's replyOfficial
13 Apr 2026, 12:31 Hi Robbie,
We sincerely apologise for the frustration and inconvenience you have experienced. Please be assured that your concerns are important to us. The delays you have encountered are not the level of service we strive to provide. Your feedback has been noted and will be escalated to the relevant team for review. Thank you for bringing this to our attention. We value your business and remain committed to resolving your query as efficiently as possible.
Kind Regards,
Gotyme Team.
We sincerely apologise for the frustration and inconvenience you have experienced. Please be assured that your concerns are important to us. The delays you have encountered are not the level of service we strive to provide. Your feedback has been noted and will be escalated to the relevant team for review. Thank you for bringing this to our attention. We value your business and remain committed to resolving your query as efficiently as possible.
Kind Regards,
Gotyme Team.
GoTyme Bank | Formerly TymeBank's reply13 Apr 2026, 12:31
Official
Hi Robbie,
We sincerely apologise for the frustration and inconvenience you have experienced. Please be assured that your concerns are important to us. The delays you have encountered are not the level of service we strive to provide. Your feedback has been noted and will be escalated to the relevant team for review. Thank you for bringing this to our attention. We value your business and remain committed to resolving your query as efficiently as possible.
Kind Regards,
Gotyme Team.
We sincerely apologise for the frustration and inconvenience you have experienced. Please be assured that your concerns are important to us. The delays you have encountered are not the level of service we strive to provide. Your feedback has been noted and will be escalated to the relevant team for review. Thank you for bringing this to our attention. We value your business and remain committed to resolving your query as efficiently as possible.
Kind Regards,
Gotyme Team.