Incorrect Account Confirmation and Lack of Assistance

I am writing to formally lodge a complaint regarding an error made by TymeBank and the continued failure to resolve it.

I submitted official forms to TymeBank for stamping to confirm that I do not hold an active account. However, the form returned to me was incorrectly stamped to confirm that I do have an account with TymeBank. This is incorrect, as my TymeBank account was closed in February 2023.

Since receiving this incorrect confirmation, I have repeatedly contacted TymeBank to request that a new form be stamped correctly to reflect that my account is closed. Despite numerous follow-ups, I have received no meaningful assistance or resolution, and the matter remains unresolved.

This ongoing issue has caused unnecessary inconvenience and delays, particularly as I require the correctly stamped documentation for official purposes. I find it unacceptable that such a straightforward correction has not been addressed after repeated requests.

I hereby request that:

A corrected form be stamped immediately confirming that I have no active TymeBank account, and

This matter be treated with urgency and appropriate accountability.

Please advise as soon as possible on how and when this will be resolved. I expect prompt feedback and a satisfactory resolution.