Inconvenience account on hold

My tyme bank account was put on hold and I did not receive any communication regarding it so when I want to use it to my surprise I couldn’t transact so I called and they said I must send an affidavit of which I did but still the account is on hold I can’t use my funds …When I follow up they said it’s going to take 5 working days and it has long passed my account is till on hold i need to use my funds this is such an inconvenience. I even sent a follow email but I still have the same problem no response…