*********** Service | Pay Back My Money!!!

Item: GoTyme Bank | Formerly TymeBank
Rating: 1
Author: Mpho S

Worst service ever! I have deposited R2000 at Pick n Pay The Grove Mall on the 30/04/2021 and on 01/05/2021 it was reversed and deducted from account.

I called Tyme Bank’s customer service and spoke to Mzwandile, he said he’ll escalate the case and I must return to Pick n Pay to get my money, I did that, but unfortunately at Pick n Pay I was told can’t help me and have to return to Tyme Bank. Karabo closed the Case ID: C-2314 as resolved without even communicating anything to me, how does that happen?! I called Tyme Bank again yesterday, Nondumiso tells me Mzwandile did not log a query but did so a complaint - utter incompetence. Nondumiso said she’ll ask Karabo to call me again to provide with feedback and no one has provided me with feedback.

I’ve been having a reasonable relationship with Tyme Bank until three started attending to my query. It’s been 8 days later since Tyme Bank reversed my R2000 deposit and I want it back.

TYME BANK I WANT MY R2000 PAID BACK INTO MY ACCOUNT!!!!!!

Helpful (0)

Replies (4)

Mpho S's updateReviewer Update

08 May 2021, 12:52

I then called again today, spoke to a rude Customer Care Consultant called Leticia and kept told me she can’t help me with my issue and instead I must contact their cards department who could’ve paid money into my account erroneously and put money on debit order hold - this is the last bull****!

Mpho S's update08 May 2021, 12:52

Reviewer Update

Mpho S's updateReviewer Update

08 May 2021, 13:13

When I thought things will get better, the same Leticia (consultant) is telling me she will log a query and my hard earned money can only be paid back into my account in 30 days. Tomorrow being Mother’s Day means I cannot finance this special day and spend quality time with my family ????????????????????????

Mpho S's update08 May 2021, 13:13

Reviewer Update

Mpho S's updateReviewer Update

08 May 2021, 13:16

Mzwandile, Karabo, Nondumiso and Leticia are ****** useless at their job. They are terrible at representing Tyme Bank and their lack of interest to resolve this matter at hand is absolutely shocking.

Mpho S's update08 May 2021, 13:16

Reviewer Update

Mzwandile, Karabo, Nondumiso and Leticia are ****** useless at their job. They are terrible at representing Tyme Bank and their lack of interest to resolve this matter at hand is absolutely shocking.

GoTyme Bank | Formerly TymeBank's replyOfficial

15 Aug 2021, 11:14

Hi Mpho,
We are deeply sorry for the inconvenience, please send us your Account Number and Contact number so that a consultant can contact you.
The TymeBank Team

GoTyme Bank | Formerly TymeBank's reply15 Aug 2021, 11:14

Official

Hi Mpho,
We are deeply sorry for the inconvenience, please send us your Account Number and Contact number so that a consultant can contact you.
The TymeBank Team