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Xidavini X
1 reviews | Active since Sept 2018
10 Sept 2021, 14:53
*********** ********** department.
My Tymebank digital profile was blocked with no explanation, I then contacted the ***** department and they logged a query (DCI-101086) for me on the 7th of September 2021, I was advised that I will get feedback on or before the 10th of November but no feedback was provided. I then called after the given time and was told that the query has been resolved but I am unable to access my profile, the agent I spoke to advised that he needs to log another query to have the matter sorted. What I don’t understand is why would a query be resolved and there’s no feedback nor any means of communication. I am getting a feeling that I can’t trust this stupid bank.
Helpful (0)
Replies (5)0
Replies (5)
GoTyme Bank | Formerly TymeBank's replyOfficial
13 Sept 2021, 14:48Hi Xidavini, we apologise for the service experienced and any inconvenience caused. We've escalated your case to our ***** department, they will get in touch and assist. Please note, we will never ask you for your bank pins, password or CVV. The TymeBank Team
GoTyme Bank | Formerly TymeBank's reply13 Sept 2021, 14:48
Official
Hi Xidavini, we apologise for the service experienced and any inconvenience caused. We've escalated your case to our ***** department, they will get in touch and assist. Please note, we will never ask you for your bank pins, password or CVV. The TymeBank Team
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Xidavini X's updateReviewer Update
18 Sept 2021, 08:11Good morning,
Please note that I have not received any communication from your so called ***** department and yet my profile is still blocked.
Please note that I have not received any communication from your so called ***** department and yet my profile is still blocked.
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Xidavini X's update18 Sept 2021, 08:11
Reviewer Update
Good morning,
Please note that I have not received any communication from your so called ***** department and yet my profile is still blocked.
Please note that I have not received any communication from your so called ***** department and yet my profile is still blocked.
GoTyme Bank | Formerly TymeBank's replyOfficial
20 Sept 2021, 11:22Hi Xidavini, we sincerely apologise for the delayed assistance and response. We've re-escalated your case and requested our team to urgently contact you. The TymeBank Team
GoTyme Bank | Formerly TymeBank's reply20 Sept 2021, 11:22
Official
Hi Xidavini, we sincerely apologise for the delayed assistance and response. We've re-escalated your case and requested our team to urgently contact you. The TymeBank Team
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Xidavini X's updateReviewer Update
20 Sept 2021, 11:35Why am I not getting any means of communication from the bank except for the stupid promises you are making here? It has been 3 weeks now and there is no progress nor a mere communication
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Xidavini X's update20 Sept 2021, 11:35
Reviewer Update
Why am I not getting any means of communication from the bank except for the stupid promises you are making here? It has been 3 weeks now and there is no progress nor a mere communication
GoTyme Bank | Formerly TymeBank's replyOfficial
21 Sept 2021, 11:31Hi Xidavini, have you not been assisted yet? The TymeBank Team
GoTyme Bank | Formerly TymeBank's reply21 Sept 2021, 11:31
Official
Hi Xidavini, have you not been assisted yet? The TymeBank Team