*********** ***** investigator Motshidisi Matambuye

Someone bought airtime using my phone on 26/05/2021. I called the call center on the very same day I was told within 7 days I’ll be contacted by someone. A week went by and nothing. I called the 2nd week and I was told my matter hadn’t been escalated yet and was only escalated on that day I called. Fast forward on the 17th of June I receive a call from Motshidisi Matambuye a ***** investigator and I told her to call me in 30mins she then told me she’ll email me and I can just respond to it. No email was received. Fast forward to Monday 21/06/2021 I called to speak to Motshidisi Matambuye I was told they will escalate to her to call me no call came through. Tuesday I called after 4 :30 I was holding on till my airtime ran out. I called yesterday and they said they are transferring me to her I was on hold for more than 10mins and again my airtime ran out. I called today and she’s not available but they’ll escalate to her as she wasn’t available. I transferred money for my debit orders to debit. No notification received. I was told I can deposit money and my debit orders will debit normally. It’s been 29 days and nothing has been done.