Incompetency
Since the 10th August, cards are not working, cant do online transacting, money disappeared from my accounts. I want to be reimbursed for this huge inconvenience, your clientele has increased... why cant outsource your call centers to handle your call volumes or even keep your customers in the loop daily on what is happening. This is getting ridiculous I need money for gas and I bet your staff and management are sorted whereas your customers are at the receiving end of your incompetency.
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GoTyme Bank | Formerly TymeBank's replyOfficial
13 Aug 2024, 10:18Hi Phindiwe, we sincerely apologize for the delay in our response and for any inconvenience this may have caused. We understand how frustrating this situation must have been for you. Our team has resolved the issue, and the funds should now be returned to your account. We thank you for your patience and understanding. Please feel free to reach out if you need anything further. The TymeBank Team
GoTyme Bank | Formerly TymeBank's reply13 Aug 2024, 10:18
Official
Hi Phindiwe, we sincerely apologize for the delay in our response and for any inconvenience this may have caused. We understand how frustrating this situation must have been for you. Our team has resolved the issue, and the funds should now be returned to your account. We thank you for your patience and understanding. Please feel free to reach out if you need anything further. The TymeBank Team