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Simphiwe C

1 reviews | Active since Dec 2024

04 Dec 2024, 07:00

Incompetency

“Warning to all TymeBank customers: Beware of their *********** services!

I'm writing to express my frustration and disappointment with TymeBank's handling of my wife’s account Tshegofatso Portia Bohlolo, who’s currently not feeling well to express her feelings. Almost a month ago, her account was suddenly because of incorrect password.

Despite numerous calls, emails, and visits to their branches, she’s been met with a complete lack of transparency and accountability. Their customer service team has failed to provide her with a clea timeframe for when it will be resolved, or even a simple apology for the inconvenience.

As a customer, it's unacceptable to be left in the dark for so long. She’s been unable to accessthe funds, make transactions, or even get a straight answer from their team.

I urge all TymeBank customers to be cautious and demand better service. If you're experiencing similar issues, please share your story and let's hold TymeBank accountable for their incompetence.

@TymeBank, it's time to take responsibility and fix this mess! Provide your customers with the respect, transparency, and service they deserve.

#TymeBankFail #***********Service #CustomerRights #BankingFail"

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Replies (4)
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Simphiwe C's update06 Dec 2024, 08:11
Reviewer Update
We’ve given everything you need, could you guys give us at least timeframe, it’s been over a month now for crying out load, you guys are being unfair and unprofessional 😡 will never ever recommend your bank, you are the worst ever 🚮
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Simphiwe C's update22 Jan 2025, 21:47
Reviewer Update
We were told to wait 31 days to investigate and unblock the account, even thought we needed to use the money cause we were saving to use it in December, now I don’t understand what’s the problem, or we need to involve our lawyers to intervene.

We can’t invest money, and when we want it back hit has to be a back and fourth like we dealing with ****mers.
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Simphiwe C's update22 Jan 2025, 21:50
Reviewer Update
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Simphiwe C's update23 Jan 2025, 12:02
Reviewer Update
Could you please resolve this urgent issue
#TymeBankComplaint
#TymeBankCustomerService
#TymeBankIssues
#TymeBankFeedback
#TymeBankProblem
#TymeBankSupport
#TymeBankConcerns
#TymeBankHelpNeeded
#TymeBankResolution
#TymeBankExperience