Incompetency

I can absolutely say the process of opening an account with TymBank online is definitely a smooth one, however when you need to collect you’re faced with people that are *********** and feel that they doing us a favour.

Today (13 October 2021) after a few months opening my account I decided to go collect my card at a pick n pay near me (Dobsonville Mall). I arrived at the store at exactly 16h30 and told the lady i am here to collect my card, she pointed me to the line outside the store and advised that that is the line for assistance. After waiting 30 minutes in the line the lady and gentlemen that were supposed to assist told us it’s 17h00 and they won’t be able to assist us as they have knocked off. The gentleman proceeded in asking if we know how to operate the machine as they had to leave;

1. I am a first time user and I am not fami**** with the machine. 2. We were only 4 people queued up for assistance, who were there waaay before 17h00 and we still got denied assistance.

I really think that these are the type of things that will make clients close their accounts with TymBank. It’s very imperative that you hire people that have knowledge of client centricity, after all they are representing TYMBANK. With other banks what i definitely know is that they assist the customers that were already inside “the branch”, even if it is a local store they make sure they assist everyone that’s in the store even it’s knock-off time. Employees should not prioritise knock-off time if they still have customers to assist.

It should always be a reminder that without the clients there are no jobs therefore there is no business.