INCOMPETENCE AT TYME BANK

I OPENED AN ACCOUNT AT TYMEBANK AND HAVE BEEN GETTING MY SALARY ON THE CARD FOR 6 MONTHS,TODAY DID NOT GET MY MONEY AND I CALLED AND SPOKE TO YOLANDE SHE SAID SHE LOGGED A CASE AND THEY WILL GET BACK TO ME TILL NOW, HE MAAN I HAVE TO GO TO EASTERN CAPE IM STUCK BECAUSE TYMEBANK IS SAYING MY SALARY IS DELAYED, THE SECOND AGENT AND THE THIRD AGENT PLACED ME ON HOLD FOR 10 MINUTED, I HAVE MADE WITHDRAWALS BECAUSE I KNOW IM PAID BUT NOW I AM ON NEGATIVE BALANCE THAT I WILL BE LIABLE TO PAY, FOR SOMETHING I DO NOT KNOW,AND LAST I GOT A MASSAGE THAT FNB CANNOT DEPOSIT MONEY TO MY ACCOUNT BECAUSE I MUST ASK AUTHORIZATION FROM TYMEBANK , WHAT IS THAT?

I WILL MAKE SURE THAT EVERYONE THAT I KNOW STOP USING THIS BAN NXAAA AND I WANT MY MONEY