Incompetence at its best!

I made the decision to switch to Tymebank because they claim to be this awesome digital bank. However, I have had nothing but inconvenience since switching to them.

I am now unable to access my APP or Internet Banking because their faulty Kiosk machines touch pad does not work properly and it blocked me.

I have had to take off from work to go to stores just to enroll my fingerprints so I can change my cell phone number, only to stand a queue and get to the kiosk and the fingerprint reader DOES NOT WORK.

I reached out via social media and was told if it does not work at the Kiosk, I can call them and they'd be able to assist. Yet, they failed to mention that if my fingerprints aren't enrolled, they WILL NOT BE ABLE TO ASSIST. So I called, had to hold, give out airtime and just be told they cannot assist. The consultant told me to go to another Kiosk and enroll my fingerprints.

Yesterday, I spent R77 on Uber to get to another Kiosk, just to get there and the same thing happens and there is NEVER ANY Tymebank Ambassador around. The security guard just said the machine has been faulty all day.

So now I am sitting here, very frustrated and annoyed because I do not have access to MY OWN MONEY, MY SALARY and my debit orders in my other account is going to failed because I need to still transfer money to my FNB and Capitec Bank account. I am unable to buy my childs nappies online because I cannot access the OTP on my lost SIM card.

You just reply to my inboxes with the same insincere message and no empathy and ownership AT ALL!

Your service is pathetic! How do you call yourselves a digital bank, with no branches, yet CANNOT assist a client remotely or digitally?

I would like my issue resolved, or I will be forced to just withdraw all my money and then update my banking details with my employer for next month.

I cannot be prevented from accessing my own money. Get your act together please!