***** incident

My daugher attempted to open an account at tyme ,only to discover her ID number is linked to an account already.an account that she never opened.someone *****ulently opened an account using her ID number.she called and reported ,she was told she must get an affidavit from the police station and send yo their ***** email address .this happened on the 23rd October but till today Noone has bothered responding to her email or acknowledging that they looking into it.countless calls have been made,emails sent ,even inboxes sent on their social media.they are not bothered