LK
Lizel K
1 reviews | Active since May 2021
04 Aug 2023, 14:59
INABILITY TO ACTION DEBIT ORDER CANCELLATIONS & REVERSALS
A Digital bank by nature should be harnessed on accessibility as well as resolution of banking practices in real time. 4 working days later in what is a simple debit order cancellation & reversal . After numerous calls, holding onto a line waiting to be assisted for over 20 minutes (does your consultants actually exist in your contact centre) a reversal is yet to be processed. A complaint with the Banking Ombudsman will be LOGGED
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Replies (2)
GoTyme Bank | Formerly TymeBank's replyOfficial
06 Aug 2023, 15:23Hi Lizel, thank you for reaching out to us and bringing this to our attention. Your case is still currently pending and being investigated, as soon as the team has an update they will be in touch with you to provide an update.
GoTyme Bank | Formerly TymeBank's reply06 Aug 2023, 15:23
Official
Hi Lizel, thank you for reaching out to us and bringing this to our attention. Your case is still currently pending and being investigated, as soon as the team has an update they will be in touch with you to provide an update.
LK
Lizel K's updateReviewer Update
26 Sept 2023, 12:44Still pending after 40 DAYS!!!! The Banking Ombudsman will be my next call to action
LK
Lizel K's update26 Sept 2023, 12:44
Reviewer Update
Still pending after 40 DAYS!!!! The Banking Ombudsman will be my next call to action