Impatient and rude consultant who couldnt help me with the problem i had

I called in the call center because my tymebank card doesn't want to do online purchases. i spoke to a consultant called Zothile, first she raised her voice on me and was very impatient and i asked her not to shout at me , second she muted the phone and i spoke alone and i dropped the call to recall her and still she couldn't help me. i asked if there is someone who can help and she said no there is no one on the floor an i later got an sms that my issue has been resolved while is has not. All she was was very impatient