Immediately EFT

I very disappointed to the service or the system tyme bank is using right now I don't know who to trust and who can I call. I been making call and I run out of money, My story short I made a immediate payment eft from tyme bank to standard bank and I was charged for the transaction on the 5 January even today the money is not reflecting on the standard bank account.

Standard bam they saying they can't trace the funds while tyme bank saying the payment went through and they ant reverse it.

So now I don't know where is my money because standard bank confirm the details are correct but no money coming in.

I feel tyme bank it not fair coz they should assist me in tracing the money or reverse the money coz I paid for mmediatly eft with it never happened now standard bank is changing me intrest amount.