Immediate Transfer lost in Cyber Space by Tyme Bank

On Sunday, 12 Feb 2023, I incorrectly assumed I had lost my Tymebank Card and as a result immediately went on the app to transfer the money into my account with another bank account. I did an immediate EFT which cost me R35. To my dismay the amount has not been transferred as yet. I went to the kiosk at PicknPay Cherry Lane, Pretoria and spoke to Tymebank on the phone. I was promised the matter will be resolved and got a confirmation e-mail to this effect with a reference no G-213893, indicating that the matter will be resolved yesterday, 14 Feb 2023. Nothing has happened since and I am really getting worried as this is a significant amount that I need for grocery purchases. Tyme Bank really does not give me peace of mind! Loadshedding is conveniently blamed for the delay, but it sounds to me a feeble excuse.