Immediate payment

Tyme bank !!!!! Can you tell me why you did not send out any information to let us as your customers know that you are experiencing technical issues with immediate payments being transferred to another bank I did a immediate transfer last night around 10pm side and the money never reflected it still didn I had to call both Capitec and yourself only to be told your IT team is aware of the situation and working on speak about the worse bank ever !!!!! Like how? What am I supposed to do now ? How am I supposed to use my money now cause my virtual card don't work my bank card I misplaced it somewhere in the house so I have to transfer myself money but now that money is not reflecting this is unacceptable fix this immediately!!!!!!! I need that money and let us know when this will be fixed