I'm stressed

There's been a debit hold on my bank account, money was paid into the account on the 13th of October which gave tymebamk a chance to deduct all the money they wanted to until they finished and money was remaining, they still couldn't unfreeze the debit on my account when they where done collecting their fees, now more money has been sent and its just sitting there because they still haven't unfrozen the debit and now after calling customer service, the lady is telling me I have to wait until the 2nd which is next week Thursday? For my money, I mean, was it not their fault that after collecting all their funds until funds where remaining behind that they should have unfrozen the account and removed the debit? Now I must suffer and the thing is I need to use the money as soon as tomorrow, I do not want to change my tymebank but if I have to wait until Thursday or even Tuesday than I unfortunately will please help