EL
Enrique L

1 reviews | Active since Oct 2021

12 Jul 2024, 13:12

IM SICK OF TYMEBANK (BUNCH OF ******S)

Bongile Masondo assisted on 12 July money still not reflecting at TymeBank (informed the turn around 23 July 2024) 11 ****** days to solve something so simple (ALLOCATING A PAYMENT WITH A REF NUMBER) I Requested my funds to be transfered to my FNB ACCOUNT, transfer was done on the 2 July 2024 and proof of payment was sent to me by email Checked with FNB why its not reflecting and was informed that payment was reversed to TymeBank on the 5th July as the account I opened has not been activated as it's an account for individuals who actually get an income or salary of some sort, FNB then opened a eazy zero account applicable for 350 grant recipients (which includes myself) and I have sent proof of account to account support copied in "Naadiya Surtie again" with no luck from her as usual , Bongile then placed me on hold for 13 minutes confirming receipt of my email and returned telling me they received the email but i need to wait 11 working days for them to solve the issue IMAGINE THAT FOR YOUR OWN MONEY GTQ-25003 call reference number I PLEAD WITH QA IN THIS CALL CENTRE TO PLEASE LISTEN TO THIS CALL AND GET YOUR CUSTOMER SERVICE MANAGER TO TAKE THE NECESSARY ACTION How is it that alll team leaders and managers, supervisor included are in a meeting from 12 nobody on the floor that can assist, rather train these guys to come up with a better lie than that..... I'm FED UP I SPEND MORE MONEY SORTING THIS OUT WITH ABSOLUTELY NO CONSIDERATION FROM TYMEBANK AT ALL. WHAT DO I DO NOW TO GET MY MONEY They take down your details and never call back MR G. PLAAITJIES

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Replies (4)
EL
Enrique L's update15 Jul 2024, 10:40
Reviewer Update
Still no communication from anyone at TymeBank
Unable to move around after recovering from a severe taxi accident, no airtime to call them, anyone with advice on what to do in order to get the matter resolved this the only extra info I have on my side Transaction reference as per proof of payment
Transaction case ID -T115298
Reference number : ESt Late, Grant Griffon Lee Plaaitjies AC2127 payment made 2 July 2024 to. FNB however payment was returned to TymeBank on 5th July 2024 as per FNB consultant

Please help... Anyone 😢
EL
Enrique L's update16 Jul 2024, 16:26
Reviewer Update
Wow 😔😔😔💔💔💔 accounts or payments department never called me back or tried making contact.,no response to emails ive sent, I called with borrowed airtime 😔 line cut only info I got transfer was made on 12Juky as per. Bongi to an account that didn't give even tho the very same consultant mentioned it will be resolved 21 July as a turnaround time as per her system....... PLEASE. HELP OR. JUST TELL ME IF IM ****MED BY YOUR ACCOUNTS.DIVISION OF THIS MONEY JUST TELL ME SOMETHING AT LEAST 😢 This is shocking to me!!! Bongile words fail me damn this is so disheartening for the family crisis we currently face and funds we need

My call ref with Bongile Masondo
GTQ-25003 call reference number on 12th July 2024

Im so so so frustrated 🤔
Mr Grant Plaaitjies
EL
Enrique L's update17 Jul 2024, 16:10
Reviewer Update
How helpful is that information I want my flippen money thats all just giive me my money please!!!!!!
Yall don't call me with updates **** all I must just accept your unhelpful reply everyday.... JUST GIVE ME MY ****N MONEY I TIRED OF. THIS **** NOW
EL
Enrique L's update17 Jul 2024, 16:12
Reviewer Update
This is evidence of your incompetence once again how ****en far can back office be from you guys.... A bunch of ******s that's all you are keep that ****en money God will deal with yall Tymebank