MB
Michael B
1 reviews | Active since Feb 2020
23 Jun 2025, 23:43
If you dont want to help your customers, please say so....
If there was an option for a no star you would have gotten one,
Waited 2 months for you to tell me that there is compelling evidence that my card was used for purchases in India and delivered to a clinic in India on a retailer I did not even know is in business, oh and btw im in South Africa, No otp was send to my mobile number but every other online purchase I make I get an otp,
Helpful (0)
Replies (2)0
Replies (2)
GoTyme Bank | Formerly TymeBank's replyOfficial
24 Jun 2025, 07:08Hi Michael,
We want to extend our sincerest apologies for the delay in responding to your recent inquiry. We understand the importance of timely communication and regret any inconvenience this may have caused. A Social Media Resolution Specialist will be in contact with you shortly to assist. Thanks for bearing with us and giving us a chance to turn this around for you.
We want to extend our sincerest apologies for the delay in responding to your recent inquiry. We understand the importance of timely communication and regret any inconvenience this may have caused. A Social Media Resolution Specialist will be in contact with you shortly to assist. Thanks for bearing with us and giving us a chance to turn this around for you.
GoTyme Bank | Formerly TymeBank's reply24 Jun 2025, 07:08
Official
Hi Michael,
We want to extend our sincerest apologies for the delay in responding to your recent inquiry. We understand the importance of timely communication and regret any inconvenience this may have caused. A Social Media Resolution Specialist will be in contact with you shortly to assist. Thanks for bearing with us and giving us a chance to turn this around for you.
We want to extend our sincerest apologies for the delay in responding to your recent inquiry. We understand the importance of timely communication and regret any inconvenience this may have caused. A Social Media Resolution Specialist will be in contact with you shortly to assist. Thanks for bearing with us and giving us a chance to turn this around for you.
MB
Michael B's updateReviewer Update
25 Jun 2025, 18:23Good Evening Tymebank
Let me start off by stating how hopeful I was to recieve a phonecall at 07:00 in the morning after my first complaint. your complaints department heard my side of the story. got my reference number and asking me to allow for 7 days,
Great right....until I got a email just after 14:00 this afternoon saying that my complaint is resolved, resolved how??? No feedback, no phonecall, no email or sms to say what has happened?
The proof is in the ***** departments inbox..
My card was used on a retailer in India, whoever got my details ordered something it was cancelled, money was credited and then used for a second order which was delivered to a clinic in New Delhi, which you have the name of as the retailer supp**** you with it,
I was told on Monday that there is compelling evidence that "my account" was credited etc etc, however im not the clinic nor do I stay in New Delhi, I do stay in Gauteng in South Africa, for the 5 transactions that went off my debit card I did not get one otp to authorize the transaction, meaning it was not me, Right?
I was instructed by your ***** department to contact the business and so I did, i also cc'd you into the email and this afternoon I was told that you have send this email to the merchant and will give feedback once they respond. They already responded,
I have been a client for almost 4 years. Never once had an issue, and the day I need your help, you forward emails, and wait for responses,
Let me start off by stating how hopeful I was to recieve a phonecall at 07:00 in the morning after my first complaint. your complaints department heard my side of the story. got my reference number and asking me to allow for 7 days,
Great right....until I got a email just after 14:00 this afternoon saying that my complaint is resolved, resolved how??? No feedback, no phonecall, no email or sms to say what has happened?
The proof is in the ***** departments inbox..
My card was used on a retailer in India, whoever got my details ordered something it was cancelled, money was credited and then used for a second order which was delivered to a clinic in New Delhi, which you have the name of as the retailer supp**** you with it,
I was told on Monday that there is compelling evidence that "my account" was credited etc etc, however im not the clinic nor do I stay in New Delhi, I do stay in Gauteng in South Africa, for the 5 transactions that went off my debit card I did not get one otp to authorize the transaction, meaning it was not me, Right?
I was instructed by your ***** department to contact the business and so I did, i also cc'd you into the email and this afternoon I was told that you have send this email to the merchant and will give feedback once they respond. They already responded,
I have been a client for almost 4 years. Never once had an issue, and the day I need your help, you forward emails, and wait for responses,
MB
Michael B's update25 Jun 2025, 18:23
Reviewer Update
Good Evening Tymebank
Let me start off by stating how hopeful I was to recieve a phonecall at 07:00 in the morning after my first complaint. your complaints department heard my side of the story. got my reference number and asking me to allow for 7 days,
Great right....until I got a email just after 14:00 this afternoon saying that my complaint is resolved, resolved how??? No feedback, no phonecall, no email or sms to say what has happened?
The proof is in the ***** departments inbox..
My card was used on a retailer in India, whoever got my details ordered something it was cancelled, money was credited and then used for a second order which was delivered to a clinic in New Delhi, which you have the name of as the retailer supp**** you with it,
I was told on Monday that there is compelling evidence that "my account" was credited etc etc, however im not the clinic nor do I stay in New Delhi, I do stay in Gauteng in South Africa, for the 5 transactions that went off my debit card I did not get one otp to authorize the transaction, meaning it was not me, Right?
I was instructed by your ***** department to contact the business and so I did, i also cc'd you into the email and this afternoon I was told that you have send this email to the merchant and will give feedback once they respond. They already responded,
I have been a client for almost 4 years. Never once had an issue, and the day I need your help, you forward emails, and wait for responses,
Let me start off by stating how hopeful I was to recieve a phonecall at 07:00 in the morning after my first complaint. your complaints department heard my side of the story. got my reference number and asking me to allow for 7 days,
Great right....until I got a email just after 14:00 this afternoon saying that my complaint is resolved, resolved how??? No feedback, no phonecall, no email or sms to say what has happened?
The proof is in the ***** departments inbox..
My card was used on a retailer in India, whoever got my details ordered something it was cancelled, money was credited and then used for a second order which was delivered to a clinic in New Delhi, which you have the name of as the retailer supp**** you with it,
I was told on Monday that there is compelling evidence that "my account" was credited etc etc, however im not the clinic nor do I stay in New Delhi, I do stay in Gauteng in South Africa, for the 5 transactions that went off my debit card I did not get one otp to authorize the transaction, meaning it was not me, Right?
I was instructed by your ***** department to contact the business and so I did, i also cc'd you into the email and this afternoon I was told that you have send this email to the merchant and will give feedback once they respond. They already responded,
I have been a client for almost 4 years. Never once had an issue, and the day I need your help, you forward emails, and wait for responses,