If opening account doesn't work don't continue trying it, they won't help you regardless of what they promise

I have been trying to open an account with TymeBank for the last 5 weeks with no success. I am getting a two hundred error online and another error at the kiosk telling me to call the call center which I did. They told me it will be handled by someone in the "back office" and they would come back to me. A week later I called again and was told no details have been put to my ticket! I gave them my details and even let them say it back to me! Then I called several times and was told the person will call me back which she/he never did. I called on Monday again and I was told it has now been escalated to the account department and they would open a bank account for me. However now it is Thursday and still nothing has happend. So I am now officially giving up.

I have a SA ID but I am foreign so I am not sure if this place a part.

Conclusion is if it doesn't work straight away don't bother since their support is useless.

Also they always ask you to rate the call center person at the end of the call. How about you send a feedback link to the email/telefon number where you can actually give a feedback based on if your inquiry has been resolved. Otherwise you faking good quality. Like I would revert my "good feedback" from my first call since it still hasn't been resolved