If inconvenience was a Bank tyme bank takes a trophy

My account was put at hold without my knowledge, I called their service desk dept and sent an sms saying that the issue was resolved and I attempted to log in to my app still it gives me an error message saying my account its on hold, I called again they told me they're opening another incident just few minutes later I received an email quoted below:

During onboarding we received a hit from the South African ***** Prevention Service(SAFPS), kindly forward us your SAFPS PR number as confirmation that you did register on the system .

Once we have verified the PR number we will be able to remove the hold on your account.

You can get the letter by contacting the South African ***** Prevention Services (SAFPS) on ***/ ***

I called the number provided and it says they're closed they'll open next year January on the 3rd meaning I won't be able to get PR number and access my funds, that's a pure disrespect to the client