ID photo does not match.

I cannot increase the deposit limit to R100000 because they say the picture on my national id does not match my face. The ID was issued in 1996 - of course i have changed over 24 years. They say I have to get a new ID. Are they crazy ??? I opened my account recently using the same ID, my fingerprints match the system prints, my pin was correct and the sales person verified that it was me. Still the problem persists, and the numbered call log is not being answered....... I guess this is a wasteof time because looking at the other complaints, Tymebank does not reply to hellopeter complaints.