I write with great disappointment regarding an unsuccessful ATM withdrawal

I write with great disappointment regarding an unsuccessful ATM withdrawal. On attempting to withdraw R2,100 from a Standard Bank ATM in Gandhi, the transaction was declined with a message stating “ATM limit reached.” No cash was dispensed; however, the amount was deducted from my TymeBank account. I immediately contacted TymeBank, who confirmed that no cash was dispensed and logged a query with Standard Bank. I was initially advised that the funds would be reversed by 17 December. On that date, I was informed the reversal would instead reflect on 12 January. When no funds were received, I followed up again and was advised to wait a further five working days within a 30-working-day period. These additional days have now passed, and I have received no refund, update, or feedback. I am extremely disappointed by the lack of resolution and communication, which has caused unnecessary stress and inconvenience. Bafana Ndzelu ID Number: *** Contact: ***