I would have given this experience 5 stars, but unfortunately the TymeBank digital banking system made it a nightmare

I would have given this experience 5 stars, but unfortunately the TymeBank digital banking system made it a nightmare. Despite it being a digital bank, there was no service agent available at the kiosk, and the system kept logging me out repeatedly. I spent a full 15 minutes on a call trying to resolve the issue. That said, the consultant, Tamsanqa Makaula, was extremely helpful, patient, and stayed on the call with me until everything was resolved. His service truly made the difference in an otherwise frustrating experience.