I want my money back you guys are ***********. I cannot be punished like this for your Technical issues

Yesterday I went to withdraw from a capitec ATM and it kept giving me rejection errors so since there was a boxer store opposite the road I went there on my way I get a text saying money has been debited from my account. In a panic I run back to capitec as I was withdrawing from their atm and they tell me to contact my service provider. I call Tyme bank contact center and I spoke to a lady who told me that they having a technical error gave me .Case ID CD-40770. Advised that the money will be reversed back into my account in an hour or two. I called back after two hours and now being asked if I kept the slip and that I should complete a dispute form which will take 30 days while they investigateTymeBank: Case ID CB-3331 and Case ID CB-3380. What do I eat and how I commute to work? This is your fault Tyme bank mot mine. Please give me back my money and close my account. I as promised a call back from a manager but still nothing