I want my money back as it was after reporting ***** case

********** managed to do a swimswap on my number and they proceeded going into my account and withdrew money when I realised my number I suspected ***** and made call firstly to time and asked explained my story asked the lady to block the card I remember I asked her twice and she said she had done that , then transferred me to ***** dept explained the same think t, firstly they said they couldn't get hold of the number I used the next thing they say they receives the recording , but only to find out the following day my profile was not blocked now they asking for phone records when I'm the first place I had borrowed my aunt's phone to make a call . Been calling me for the whole week asking one and the same thing which is annoying bcos I did the same thing with Capitec but they managed to block everything on time , but Tyme bank no they are blaming me for their incompetency and telling me they can't pay the money back when it's their fault that this person carried on and on withdrawing money from account when it's should have been blocked after reporting